Privacy Policy

OLLWIS DIGITAL Inc.
Effective Date: 06/26/2026

This Privacy Policy explains how OLLWIS DIGITAL Inc. (“we,” “us,” or “our”) collects, uses, and protects personal information obtained through our website, forms, and digital marketing platforms such as Meta (Facebook and Instagram).

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

OLLWIS DIGITAL Inc. DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, physical address
Payment information, including card details, may be collected directly or processed through our third-party payment processor (e.g., Stripe, QuickBook). When collected directly, payment information is encrypted and stored securely. We do not share payment details with unauthorized third parties.
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

AI Chat and Voice Assistant

Our website offers an AI‑powered chat and voice assistant. When you use it: (a) you are interacting with an automated system (a bot), not a live person; (b) we collect and store what you provide (such as name, email, phone) and a record of the conversation to respond, follow up about our services, and improve the assistant; (c) chat messages may be processed by third‑party AI and messaging providers that operate the assistant on our behalf and are contractually required to protect your information and not use it for their own purposes — please don't share sensitive information (financial account numbers, government IDs, health data) in the chat.

2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately.

Message Frequency & Content

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support

Reply "HELP" for assistance or contact us at [email protected]
Customer support is available during regular business hours

Carrier Information

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders

Business Transfers

In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security and Handling

We retain personal information for as long as necessary to provide our services, fulfill legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements. Upon request, we will delete your personal information unless retention is required by law.

6. Data Retention

OLLWIS DIGITAL Inc. implements reasonable administrative, technical, and physical safeguards to protect personal information, including mobile phone numbers, from unauthorized access, use, or disclosure.

Despite these measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies, Tracking, and Advertising

We use cookies and similar technologies to:

Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services
Optimize advertising campaigns and targeting

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt-out of SMS messages by replying "STOP"
Withdraw consent for future communications
Request restrictions on data processing
File a complaint with a data protection authority

To exercise your rights, contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. This Privacy Policy applies only to information collected by OLLWIS DIGITAL Inc.

10. Policy for Meta Advertising

By interacting with our Meta (Facebook and Instagram) advertisements, you acknowledge that Meta may process data according to its own Data Policy. We collect and use advertising data as described in this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to remove it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time without prior notice. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy. It is your responsibility to review this policy periodically. The effective date at the top of this page reflects the date of the most recent update.

13. Terms & Conditions

Use of this website and our services is also governed by our Terms & Conditions. By using this site, you agree to be bound by those terms. You may review our Terms & Conditions here: https://www.ollwis.com/terms-conditions

14. Contact Information

For questions about this Privacy Policy or our data practices, contact:

OLLWIS DIGITAL Inc.
Email: [email protected]
Website: https://www.ollwis.com